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The System Guests Use to Judge Your Property
It's not your photos. It's not your price. It's a filter you've never seen.
Dec 30, 2025
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SmartPineapple | Hospitality
and
Kay Walten
6
1
Destination Sunday: When “Good Enough” Isn’t Enough
What happens when the numbers hold, but the confidence doesn’t
Dec 28, 2025
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Kay Walten
6
We See You
For everyone working through the holidays in hospitality and tourism
Dec 23, 2025
•
SmartPineapple | Hospitality
and
Kay Walten
12
Destination Sunday: More Marketing Won’t Fix This
Tourism succeeds or fails less on promotion and more on what visitors experience once they’re there.
Dec 21, 2025
•
Kay Walten
6
1
6:06
Why Guests Hesitate (And What It’s Costing You)
Listen now | Most booking problems don’t look like rejection.
Dec 19, 2025
•
Kay Walten
2
You don’t need to be techy. You just need tools that get results.
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For Hosts & Hoteliers
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The System Guests Use to Judge Your Property
It's not your photos. It's not your price. It's a filter you've never seen.
Dec 30, 2025
•
SmartPineapple | Hospitality
and
Kay Walten
6
1
Arrival Problems Aren’t Guest Problems
Most arrival-day headaches don’t start at check-in. They start earlier. Clear communication and trust go a long way.
Dec 16, 2025
•
SmartPineapple | Hospitality
and
Kay Walten
5
1
1
Why Guests Behave Badly
It isn’t what you think. It’s not about rules or enforcement. When guests understand the space, the neighborhood, and the why behind expectations, bad…
Dec 9, 2025
•
Kay Walten
and
SmartPineapple | Hospitality
9
2
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Why Guests Hesitate (And What It’s Costing You)
Destination Marketing
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Destination Sunday: When “Good Enough” Isn’t Enough
What happens when the numbers hold, but the confidence doesn’t
Dec 28, 2025
•
Kay Walten
6
Destination Sunday: More Marketing Won’t Fix This
Tourism succeeds or fails less on promotion and more on what visitors experience once they’re there.
Dec 21, 2025
•
Kay Walten
6
1
Destination Sunday: Trust Is Being Decided Before The Trip
Trust isn’t built at check-in. It’s decided earlier — at arrival, orientation, and expectation-setting.
Dec 14, 2025
•
Kay Walten
6
3
1
Destination Sunday: Visitors Feel the Whole Room
Visitors can feel when a destination is aligned… and when it’s a hot mess. Guess which one brings them back? Guests notice the vibe long before the…
Dec 7, 2025
•
Kay Walten
11
2
Resource Vault
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Why Guests Verify Everything After They Book
Guests don’t message because something’s wrong. They message because they’re unsure. Here’s a 10-minute fix that reduces “just checking” before arrival.
Dec 18, 2025
•
Kay Walten
and
SmartPineapple | Hospitality
4
Experience Design Prompts for Hospitality and Tourism
A practical resource for designing clear, bookable guest experiences using local culture, people, and place.
Dec 17, 2025
•
SmartPineapple | Hospitality
1
Before the Front Desk
A reflection tool for destinations to understand where visitor confusion starts, why arrival matters, and how trust is shaped before guests ever reach…
Dec 15, 2025
•
Kay Walten
1
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