Trust in Hospitality

Trust in Hospitality

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Trust in Hospitality
One pattern. One fix. Strategies for independent hotels, vacation rentals, and destinations. Join businesses and destinations in 76 countries.
 • Kay Walten and Smart Pineapple
When Guests Leave Your Site for OTAs
Guests don’t leave your site because you’re more expensive. They leave at the exact moment don't safe. Fix that moment in under 5 minutes, keep more…
 • Kay Walten
Voices from the Field
Selected voices sharing experience from across hospitality and tourism.
 • Smart Pineapple and Kay Walten
What Happens When Visitors Don’t Understand the Place They’re Visiting
Visitors aren’t always the problem. Misunderstanding is. Field notes from Greenland on what happens when you explain the place before you hand people…
 • Kay Walten
Why Guests Arrive Confused (And How to Fix It in 5 Minutes)
Most guest problems begin before check-in. Look at your last 10 guest messages, and you’ll see why.
 • Kay Walten and Smart Pineapple
For independent hotels, vacation rentals, and destinations trying to make hospitality & tourism work better.

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Read in 76 countries. Notes on tourism, growth, and the people closest to the guest. For hotels, vacation rentals, tour operators and destinations.
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Trust in Hospitality
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