Smart Pineapple for Hospitality, Tourism & Travel

Smart Pineapple for Hospitality, Tourism & Travel

Home
Notes
👉 Start Here
For Hosts & Hoteliers
Destination Marketing
Resource Vault
Proof in Practice
About
The System Guests Use to Judge Your Property
It's not your photos. It's not your price. It's a filter you've never seen.
 • SmartPineapple | Hospitality and Kay Walten
Destination Sunday: When “Good Enough” Isn’t Enough
What happens when the numbers hold, but the confidence doesn’t
 • Kay Walten
We See You
For everyone working through the holidays in hospitality and tourism
 • SmartPineapple | Hospitality and Kay Walten
Destination Sunday: More Marketing Won’t Fix This
Tourism succeeds or fails less on promotion and more on what visitors experience once they’re there.
 • Kay Walten
Why Guests Hesitate (And What It’s Costing You)
Listen now | Most booking problems don’t look like rejection.
 • Kay Walten
6:06
Why Guests Verify Everything After They Book
Guests don’t message because something’s wrong. They message because they’re unsure. Here’s a 10-minute fix that reduces “just checking” before arrival.
 • Kay Walten and SmartPineapple | Hospitality
Experience Design Prompts for Hospitality and Tourism
A practical resource for designing clear, bookable guest experiences using local culture, people, and place.
 • SmartPineapple | Hospitality
Arrival Problems Aren’t Guest Problems
Most arrival-day headaches don’t start at check-in. They start earlier. Clear communication and trust go a long way.
 • SmartPineapple | Hospitality and Kay Walten
Before the Front Desk
A reflection tool for destinations to understand where visitor confusion starts, why arrival matters, and how trust is shaped before guests ever reach…
 • Kay Walten
Destination Sunday: Trust Is Being Decided Before The Trip
Trust isn’t built at check-in.  It’s decided earlier — at arrival, orientation, and expectation-setting.
 • Kay Walten
Guests Aren’t Difficult. They’re Disoriented.
Most escalations don’t start at the front desk or in the inbox.They start earlier — with uncertainty, compressed arrivals, and systems that assume too…
 • Kay Walten
7:55
Most Guest Problems Start Before Arrival
Most guest problems don’t start during the stay, they start before it.One clearer pre-arrival message can cut 60% of the issues operators deal with…
 • SmartPineapple | Hospitality and Kay Walten
© 2026 Smart Pineapple part of Pineapple Innovate Inc. · Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture