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Destination Sunday
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Field Notes: An unlikely place to find a world record holder
I stopped for a drink at a village hotel in Provence. She told me to ignore the menu. Turns out it holds a Guinness World Record. Destinations take…
Apr 5
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Kay Walten
14
12
March 2026
Soul-Searching on the French Riviera
I've been giving you a sanitized version of myself. That's over.
Mar 31
•
Kay Walten
21
1
3
Destination Sunday: The Bakery Is Closed
The Airbnb Next Door Is Doing Great.
Mar 29
•
Kay Walten
19
10
7
Your Social Media Feed Is The Problem
Not the reviews. Not the algorithm. You.
Mar 24
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Kay Walten
11
2
Whoever Sets the Guest Expectations Win
Most destinations now have two versions. The place itself and the one people saw online. That's where problems start.
Mar 22
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Kay Walten
13
17
6
When Guests Leave Your Site for OTAs
Guests don’t leave your site because you’re more expensive. They leave at the exact moment don't safe. Fix that moment in under 5 minutes, keep more…
Mar 17
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Kay Walten
11
3
2
What Happens When Visitors Don’t Understand the Place They’re Visiting
Visitors aren’t always the problem. Misunderstanding is. Field notes from Greenland on what happens when you explain the place before you hand people…
Mar 14
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Kay Walten
3
3
Why Guests Arrive Confused (And How to Fix It in 5 Minutes)
Most guest problems begin before check-in. Look at your last 10 guest messages, and you’ll see why.
Mar 11
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Kay Walten
10
2
5
Maybe Tourists Aren’t the Problem
What Greenland Taught Me About How Places Shape Behavior
Mar 8
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Kay Walten
16
3
Not All Returning Guests Are Equal
History is not a discount code. Not all returning guests strengthen your business.
Mar 3
•
Kay Walten
9
4
1
Destination Sunday: Why Repeat Visitors Matter
Not the most recommended. Just the most returned to. Most destinations track arrivals. Ask how many came back and… crickets.
Mar 1
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Kay Walten
12
5
1
February 2026
Why Your Hotel Might Be Hard for AI to Find
AI tools don't read your story. They check your facts. Here's what to fix first.
Feb 26
•
Kay Walten
7
1
4
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