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The 3 Touchpoints That Make or Break the Booking
Guests Feel the Mismatch Before They Can Explain It
Jan 2
•
Kay Walten
5
1
Why Guests Verify Everything After They Book
Guests don’t message because something’s wrong. They message because they’re unsure. Here’s a 10-minute fix that reduces “just checking” before arrival.
Dec 18, 2025
•
Kay Walten
and
Smart Pineapple
5
Most Guest Problems Start Before Arrival
Most guest problems don’t start during the stay, they start before it.One clearer pre-arrival message can cut 60% of the issues operators deal with…
Dec 11, 2025
•
Smart Pineapple
and
Kay Walten
8
1
Your Pre-Holiday Arrival Tune-Up
Small arrival upgrades this week prevent big booking dips next month. Here’s what to tighten before the holidays hit.
Dec 4, 2025
•
Smart Pineapple
and
Kay Walten
9
1
The 10-Minute Fix That Increases Bookings
The most valuable 10 minutes you’ll spend on your property this quarter.
Nov 20, 2025
•
Smart Pineapple
and
Kay Walten
9
1
Your Instagram Says “Party,” Your Website Says “Peace” - Let’s Fix That
When every channel tells the same story, guests stop guessing and start booking.
Nov 13, 2025
•
Kay Walten
and
Smart Pineapple
6
1
How Small Hotels Are Using AI to Create Real Guest Connection
Small hotels use AI to personalize messages and reviews while keeping hospitality human—real data, easy workflow, one week to test.
Nov 6, 2025
•
Kay Walten
6
1
Build Your First ‘Stay + Play’ Offer in One Afternoon
Big growth rarely starts online. It starts with a handshake, a smile, or a cup of coffee between neighbors. Here’s how small operators can turn a local…
Oct 30, 2025
•
Smart Pineapple
and
Kay Walten
9
1
The Experience Revolution: AI Prompts That Turn Local Culture Into Premium Revenue
A small inn turned a pottery class into a $180 experience with a 3-month waitlist. They didn’t renovate. They reframed.
Oct 24, 2025
•
Smart Pineapple
5
1
The Review-to-Story Method
You don’t need a rebrand. You need a highlighter. The Review-to-Story Method turns guest emotions into booking power.
Oct 17, 2025
•
Smart Pineapple
6
2
Your Guests Already Told You What They Want (AI Just Helps You Listen)
Your guests already told you what they want.AI just helps you hear it.Turn 10 reviews into 3 profitable $40 experiences.
Oct 10, 2025
•
Smart Pineapple
and
Kay Walten
8
3
Your Logo Won’t Save You — Your Story Will
AI Doesn’t See Logos. It Sees Stories.
Sep 12, 2025
•
Kay Walten
13
2
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