This reframe around sequencing rather than volume is spot on. The "orientation before instruction" pattern echoes something I've seen work in onboarding flows too, where showing people the map before the step-by-step cuts anxiuos questions by like 40%. It's less about being nicer and more about answering the "am I gonna be okay" question upfront, which most messaging just doesn't prioritize.
This reframe around sequencing rather than volume is spot on. The "orientation before instruction" pattern echoes something I've seen work in onboarding flows too, where showing people the map before the step-by-step cuts anxiuos questions by like 40%. It's less about being nicer and more about answering the "am I gonna be okay" question upfront, which most messaging just doesn't prioritize.