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Trust in Hospitality
One pattern. One fix. Strategies for independent hotels, vacation rentals, and destinations. Join businesses and destinations in 75 countries. Free to…
Feb 6
•
Kay Walten
and
Smart Pineapple
3
1
Why Guests Arrive Confused (And How to Fix It in 5 Minutes)
Most guest problems begin before check-in. Look at your last 10 guest messages, and you’ll see why.
Mar 11
•
Kay Walten
and
Smart Pineapple
7
2
5
Destination Sunday: Maybe Tourists Aren’t the Problem
What Greenland Taught Me About How Places Shape Behavior
Mar 8
•
Kay Walten
and
Smart Pineapple
14
3
Not All Returning Guests Are Equal
History is not a discount code. Not all returning guests strengthen your business.
Mar 3
•
Kay Walten
and
Smart Pineapple
8
4
Destination Sunday: Why Repeat Visitors Matter
Not the most recommended. Just the most returned to. Most destinations track arrivals. Ask how many came back and… crickets.
Mar 1
•
Kay Walten
and
Smart Pineapple
11
5
1
For independent hotels, vacation rentals, and destinations trying to make hospitality & tourism work better.
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Hotels and Rentals
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Why Guests Arrive Confused (And How to Fix It in 5 Minutes)
Most guest problems begin before check-in. Look at your last 10 guest messages, and you’ll see why.
Mar 11
•
Kay Walten
and
Smart Pineapple
7
2
5
Not All Returning Guests Are Equal
History is not a discount code. Not all returning guests strengthen your business.
Mar 3
•
Kay Walten
and
Smart Pineapple
8
4
Why Your Hotel Might Be Hard for AI to Find
AI tools don't read your story. They check your facts. Here's what to fix first.
Feb 26
•
Kay Walten
and
Smart Pineapple
7
1
3
Your Staff Already Knows. The Question Is Whether They’ll Tell You.
One conversation that changes what your team tells you
Feb 24
•
Kay Walten
and
Smart Pineapple
7
Destination Marketing
View all
Destination Sunday: Why Repeat Visitors Matter
Not the most recommended. Just the most returned to. Most destinations track arrivals. Ask how many came back and… crickets.
Mar 1
•
Kay Walten
and
Smart Pineapple
11
5
1
Destination Sunday: The Hardest Part of a Trip Is Usually the Part Nobody Owns
The parts of a trip that confuse visitors usually aren't anyone's job. Not the hotel. Not the tourism board. Not the city. It's costing your…
Feb 22
•
Kay Walten
and
Smart Pineapple
9
1
1
Destination Sunday: Your Destination Has a Story You’ve Never Read
How AI, Google, and Reddit shape what visitors believe about your town before they arrive.
Feb 15
•
Kay Walten
and
Smart Pineapple
7
2
Destination Sunday: Dreaming of making a Best-Of travel list? Think again.
Your destination made a best places to travel list in 2026. Now what? A 48-hour readiness check for DMOs, chambers, and operators before the visitors…
Feb 8
•
Kay Walten
and
Smart Pineapple
7
4
1
Top posts
Destination Sunday: Why? And The Flip Side of More Tourists = Better Tourism
Aug 17, 2025
•
Kay Walten
and
Smart Pineapple
19
1
4
Destination Sunday: The Flip Side of Posting Daily
Aug 31, 2025
•
Smart Pineapple
and
Kay Walten
17
4
Destination Sunday: Maybe Tourists Aren’t the Problem
Mar 8
•
Kay Walten
and
Smart Pineapple
14
3
Destination Sunday: Can Great Marketing Fix a Bad Experience?
Oct 19, 2025
•
Kay Walten
and
Smart Pineapple
9
2
Resource Vault
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The Tuesday Test: How to Run It
Find the gaps between what your listing promises and what guests get on a normal day. Free AI prompts and a step-by-step walkthrough for independent…
Feb 9
•
Kay Walten
and
Smart Pineapple
3
1
Turn Guest Reviews Into Referrals
A 20-minute check to see if guests can actually recommend you
Feb 5
•
Kay Walten
and
Smart Pineapple
6
2
AI Prompts for Destination Listing Consistency
A free guide. Ten minutes per business, for towns like yours.
Feb 2
•
Kay Walten
and
Smart Pineapple
4
1
1
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Field Notes
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Why Your Hotel Might Be Hard for AI to Find
AI tools don't read your story. They check your facts. Here's what to fix first.
Feb 26
•
Kay Walten
and
Smart Pineapple
7
1
3
Tulum: When the Experience Stops Matching What’s Sold
When the Experience Stops Matching What’s Sold
Jan 17
•
Kay Walten
8
12
1
The RNPL Host Playbook: How Rebel Hosts Beat Airbnb’s Pay-Later Chaos
Guests book with $0 down. Airbnb cashes in. Hosts get chaos. Rebels flip RNPL into steady cash flow, loyal guests, and real control.
Aug 25, 2025
•
Kay Walten
7
1
3
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